Pricing

Two plans.
Both published.
Both unmetered.

You can read our prices without talking to anyone, work out what you would pay before you fill in a form, and see the same numbers we quote everyone else.

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No credit card. No feature locks. Walk away by doing nothing.

Shared

$2,400 per year
or $240 per month

Everything in the product, on shared cloud infrastructure.

15transfer accounts included
3Storage Connectors included
  • Additional accounts $60 per year each, up to 50
  • Additional Connectors $400 per year each, up to 5
  • 99.9% uptime target
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No credit card required

Dedicated

$8,400 per year
or $840 per month

Your own dedicated VM. Adds connection allow lists you author yourself, and short usernames without a site suffix.

25transfer accounts included
10Storage Connectors included
  • Additional accounts $60 per year to 100, $45 to 250, $35 beyond
  • Additional Connectors $400 per year each, no upper limit on either
  • 99.9% uptime SLA (credits if missed)
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What is not on the invoice

You won't be billed for…

  • No storage charges.

    We do not store your files, so there is nothing to charge you for storing.

  • No bandwidth or egress charges.

    We bear the egress costs for the data that goes through our part of the infrastructure, we are not passing them on to you. Transfer is covered by a fair use policy, and there is no overage line on any invoice, ever. 

  • No per-gigabyte anything.

    We don’t host your files, so per-GB limits are not even a thing.

  • No capacity you keep paying for.

    Delete a transfer account and that seat is free for someone else immediately. Revoke a Connector and the slot returns immediately available to connect another one.

Uptime

Uptime, and who is responsible for what

Shared

Carries a 99.9% SLA backed by automatic service credits, from 10% up to 25% of the affected month's fees depending on the shortfall. See the SLA for the full schedule.

Dedicated

Carries a 99.9% SLA backed by automatic service credits, from 10% up to 100% of the affected month's fees depending on the shortfall. See the SLA for the full schedule.

What the SLA covers.

The SLA covers the components we operate: the Head listener availability, measured per service. It does not cover your Storage Connector, your storage, or your network. That boundary is outlined clearly in the service agreement. 

We monitor both sides and show you which side broke.

Our monitoring watches the whole path, and every disruption is attributed to one side or the other. Only incidents on our side count against the SLA. The portal shows you that attribution whichever way it falls. 

Compare the plans

Everything, side by side.

FeatureSharedDedicated
Capacity
Transfer accounts included1525
Transfer accounts, maximum50No limit
Storage Connectors included310
Storage Connectors, maximum5No limit
Administrators and console usersUnlimitedUnlimited
Protocols
SFTPYesYes
FTPS and FTPESYesYes
HTTPS web clientYesYes
Storage
Local storage, SMB, CIFS and NFSYesYes
Upstream SFTP serversYesYes
Amazon S3 and S3-compatible, incl. MinIOYesYes
Azure Blob StorageYesYes
Google Cloud StorageYesYes
Encryption at rest with your own keyYesYes
Automation
SyncJS scriptingYesYes
Event handlers, before and afterYesYes
PGP encryption, decryption and signingYesYes
Identity
Multi-factor authenticationYesYes
PKI and multi-phase auth pathsYesYes
Defense
Automatic IP blockingYesYes
Geo-fencingYesYes
Customer-authored safe listNoYes
Override security baseline (upwards only)NoYes
Audit
Dual signed audit chainsYesYes
Export and verification toolYesYes
Cryptography
Post-quantum key exchangeYesYes
mTLS between every componentYesYes
Operations
Isolated, dedicated environmentNoYes
Uptime99.9% SLA, credits99.9% SLA, credits
Commercial
BillingMonthly or AnnualMonthly or Annual

FAQs

Some questions people ask frequently

  • A file-transfer user that is provisioned in a tenant’s Head. Administrators and console users are free and unlimited.

  • Each deployed Storage Connector successfully enrolled with a Head, installed or running inside a container. 

  • Nothing breaks and nothing gets billed by surprise. You are stopped at the point of provisioning, with a message telling you what is needed. Limits are enforced when you create things, never while you are working. 

  • There is really no storage charge. Your files stay where they are, in the storage you already own.

  • A published threshold, 2 TB per month per tenant on Shared plans, and 10 TB per month on Dedicated plans. Above it we get in touch to understand the workload. There is no overage charge on any plan.

  • Yes, at any time. The unused portion of your term is applied as credit on your new plan. 

  • No, sorry, you’ll have to cancel your Dedicated plan, subscribe to a Shared one, re-provision your transfer users, and re enroll your Storage Connectors.

  • Not if you don’t want to. Go ahead, subscribe, try a Shared plan for free for 14 days. Our sales representatives are always here if you need them, but we don’t force you to go through them.